Automate call transcriptions for real-time and previously recorded calls by using custom speech models, text analytics, and industry-specific natural language processing with the Microsoft Call Center Intelligence Accelerator.

The AI-Powered Call Center Intelligence Accelerator enhances call center operations with Azure AI. It uses Speech Services for real-time transcription, sentiment analysis, and speaker tracking, and Azure OpenAI for summaries and insights. With Power BI dashboards, AAD security, and easy Azure deployment, it supports real-time and batch processing.