An AI-based classifier model to assign the issue tickets to right functional groups by analyzing the given description.

Upgrad assignment for automatic ticket classification with NLP

Customer Support Ticket Classification System with NLP and Priority Assignment - Automatically classifies support tickets into 15 categories using ML (Logistic Regression, Naive Bayes, Random Forest, SVM) with 99% accuracy. Built with Python, NLTK, scikit-learn, and Streamlit.