Comprehensive Power BI dashboards showcasing insights on Call Centre Trends, Customer Retention, and Diversity & Inclusion to drive business impact.

Call Centre Trends Visualising customer and agent behaviour.

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It is one of the oldest trend attire of India it never lost its charm it has been in trend all time. Many bollywood divas have praised saree is an evergreen attire of its beauty at one time or the other. While some like Kareena Kapoor flaunts her figure in it, some glam dolls like Deepika Padukone adore it and some like Rekha and Vidhya Balan exude elegance on it. Yes, we are taking about the Indian wonder of nine yards- Saree. Appreciated worldwide: Saree is used by Indian women & women from other countries as well. As it is traditionally worn in India, Sri Lanka, Pakistan, Bangladesh & Nepal. It is quite popular in Malaysia and Singapore too and western women have also taken to wearing them at times. saree is an evergreen attire Women from USA, Canada, UK, Australia often like to wear it. Perfect for all Seasons: There are varieties of fabric a saree could have. For summers Cotton sarees are evergreen but you can opt Khadi, Chiffon, Net or Linen. For winters Silk sarees are obviously the best but something heavy like velvet would also be a good choice. Monsoon go for the ones which dry easily like Georgette, Poly-georgette and Chiffon as they help your skin to breathe and keeps you fresh also, these are light and easy to carry. There are varieties of other fabrics as well like Crepe, Rayon etc. At Present , Ikat sarees, floral sarees, digital printed linen saree are in trend. Image for post Traditional Maheshwari Saree It is traditional dress and it is contemporary dress as well: You can not restrict a saree by the kind of event you are attending. It can be worn traditionally at weddings, festivals, family functions, puja, etc. and you can wear designer glamorous saree and slay it at parties, receptions, get-togethers, re-unions, etc. on the other hand you can wear plain elegant saree at corporate events, meetings, seminars, etc and keep your look formal. A universal constant: The saree is universal constant, this means any women can wear it irrespective of their age, color, caste, class, size, etc. A grandmother can share her saree to her granddaughter and they both can carry off the same saree with equal charm both can differ their whole saree look by adding up accessories like earrings, neck piece, etc. according to them. ‘Beautiful saree is approached not only by a conservative dresser but also a fashionista.’ These were the main reasons why saree is called as an evergreen attire. Tips to quirk up your saree look: You can drape two or more sarees together to create a new different look. Try keeping colour of both the sarees in contrast it will help you to be centre of talking and look like a diva. You can drape a saree as a gown without stitching and make it look something extraordinary. You can team up your saree with denims, jeans, jeggings and skirts. Even with sharara, churidar and dhoti. also, wear sneakers or boots to complete your look or add a leather belt or any other waist belt to make a style statement. To make your saree outfit look casual, wear a blazer or full length shrug over it. You can drape any scarf over your tube bra to make tube top blouse this hack will help you to have variety of tube top blouses. There is nothing quirkier than putting your everyday clothes to use when wearing a saree. Try wearing your basic tops and t-shirts with your saree. Bell sleeves, off shoulders, Ruffled tops and the most basic Polo neck top will go best with the indo-western fusion look. Image for post Traditional essentials your wardrobe should have: Desi jewellery like traditional jhumkas, maang teeka, payals, choker, etc. Golden or Multicoloured blouse. Multicoloured or bandhani dupatta. Long skirt. Anarkali suit. Jhola bag and clutch. Jutti or any other traditional footwear. Lehenga chholi. Printed plazzo, patiyala salwar. Last but not the least, A beautiful Saree. Blog Written By: Sunita Kabra

Call Centre Trends

This GitHub repository presents an in-depth analysis of call center trends leveraging Power BI. The project focuses on extracting actionable insights from call center data to optimize operations and enhance customer satisfaction.

Pwc Power Bi virtual internship task-2

PwC Virtual Internship: Call Centre Trends

This Power BI project aims to analyze a comprehensive call center dataset with features including Call ID, Agent, Date, Time, Topic, Answered (Y/N), Resolved, Speed of Answer (seconds), Avg Talk Duration, and Satisfaction Rating. The goal is to gain valuable insights into call center performance, customer satisfaction, and emerging trends.

Visualizing customer and agent behavior.

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##1 Call Centre Trends Visualising customer and agent behaviour.

1. Call centre trend analysis 2. Asthma cases dashboard

This project aims to create a Power BI dashboard for the Call Centre Manager that reflects all relevant KPI metrics derived from the call centre trends dataset

A "call centre data analysis project" aims to gather, clean, and analyze data from a call centre system to extract valuable insights regarding customer behavior, agent performance, call volume trends, and overall operational efficiency.

Comprehensive Power BI dashboards showcasing insights on Call Centre Trends, Customer Retention, and Diversity & Inclusion to drive business impact.

Comprehensive Power BI dashboards showcasing insights on Call Centre Trends, Customer Retention, and Diversity & Inclusion to drive business impact.

An Excel-based interactive dashboard to monitor call centre KPIs: call volume, average handle time, customer satisfaction, agent performance, and trends by time and category.

Call Centre Summary Dashboard Analyzes call center metrics like total calls, response times, and sentiment using Power BI. Identifies peak hours, top channels, and performance trends to improve customer service.

A free internship provided by Pwc and Forage where i created Dashboard 1 Call Centre trends 2 Customer Retention 3 Diversity & Inclusion

Welcome to the Call Center Analysis project. This project was initiated in response to a request from Claire, the Call Centre Manager at PhoneNow, who sought greater transparency and insight into their call center data. The goal of this project is to provide an accurate overview of long-term trends

This analysis was done to find trends and insights using some visuals and understand the performance of this particular “Call Centre” for the first quarter of the year using some key performance indicators (KPI’s).

The objective of this project is to evaluate the operational performance of the call centre by analyzing key metrics such as call volumes, customer satisfaction, purchase amounts, and representative efficiency. This will help identify trends, bottlenecks, and opportunities to enhance service quality and revenue generation.

This report comprises of 3 projects namely; Call Centre Trend Analysis - Visualizing Customer and Agent Behavior, Customer Retention - Churn analysis, and Diversity and Inclusion - Gender Balance in the Executive Suit

📊 PwC Switzerland Power BI Completed a real-world virtual case by PwC focused on data analytics and dashboard creation in Power BI. Designed interactive dashboards around three core business areas: Call Centre Trends, Customer Retention, and Diversity & Inclusion. Delivered KPI-driven insights to improve decision-making across customer service.

Protocol / Architecture for Online Ebook / Course or Content Selling ************ (Now a days most of platform like amazon etc sells books but business is based on blind trust put by author on Amazon. There is no way to determine what no. of copies sold really through them & at what price. Control is at platform owner. Platforms are publisher centric. Now it's time to change the trend & make it author centric. Those who bring forward / develop such platform - we all authors are going support. ) 1) Content server - author store there content like video, ebook etc over content server. The server owner offer service to content owner on monthly or yearly price basis or % basis from the point after which content get sold by selling agents , content shopping sites. 2) Content on content server is encrypted , secure & content owner can have different security option , like it can set the access given to whom for what period etc. 3) Author / content owner put link on agent site / shopping site to sell the book or course etc. 4) All such shopping site / agents are register on content server , so they become valid seller. 5) When customer try to buy book from agent or shopping site , then ID's of that agent etc are generated & customer are redirected to content server. the request enter into queue. Mobile message or email is sent to content owner. Content owner , verifies authenticity of customer & agent. once approved customer can pay directly to content owner. Then it have to register device from which he like to access the content. Once paid author generate authentication key & send it to customer. If server & agent provides service to content owner on percentage basis , then customer's payment - payment split into 4 part - share of content owner, share of agents, tax part & share of server. Here all payment amount is fixed number. Agents money can be immediately transferred by deducting tax share. Different policy can be set for payment. Once access period expires then access is denied to customer. In order to prevent piracy, content owner generates different key after regular period & send it to paid customer. 6) Kindle etc devices can given access only if device is registered & specific content is bought by consumer. 7) Developer from open source community are welcomed. Implement it , it will protect right of authors. As author gets benefit, they will contribute financially to society & open source community. Already there open source software Calibre called ebook / double reader , If developer from open source community add feature to such software so that it can read any book stored on any content server from book link given by author . If developer bring more security in calibre , then millions of author can store book on content server by paying small fee & can sell ebook direct to reader. This creates win win situation for reader , author. ***** Even customer can buy content directly from content owner. ****

Call Centre Trends

Call Centre Trends

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