A machine learning app that auto-categorizes IT support tickets using TF-IDF and Logistic Regression. Includes real-time word-level explanations via model coefficients, with a Gradio interface for live testing.

This project implements an AI-based customer support ticket classification and auto-response system using Python, NLP, and Machine Learning. The system analyzes customer queries in real time, categorizes them into relevant departments, and provides automated response suggestions through a web-based interface