W3C Strategic Highlights September 2019 This report was prepared for the September 2019 W3C Advisory Committee Meeting (W3C Member link). See the accompanying W3C Fact Sheet — September 2019. For the previous edition, see the April 2019 W3C Strategic Highlights. For future editions of this report, please consult the latest version. A Chinese translation is available. ☰ Contents Introduction Future Web Standards Meeting Industry Needs Web Payments Digital Publishing Media and Entertainment Web & Telecommunications Real-Time Communications (WebRTC) Web & Networks Automotive Web of Things Strengthening the Core of the Web HTML CSS Fonts SVG Audio Performance Web Performance WebAssembly Testing Browser Testing and Tools WebPlatform Tests Web of Data Web for All Security, Privacy, Identity Internationalization (i18n) Web Accessibility Outreach to the world W3C Developer Relations W3C Training Translations W3C Liaisons Introduction This report highlights recent work of enhancement of the existing landscape of the Web platform and innovation for the growth and strength of the Web. 33 working groups and a dozen interest groups enable W3C to pursue its mission through the creation of Web standards, guidelines, and supporting materials. We track the tremendous work done across the Consortium through homogeneous work-spaces in Github which enables better monitoring and management. We are in the middle of a period where we are chartering numerous working groups which demonstrate the rapid degree of change for the Web platform: After 4 years, we are nearly ready to publish a Payment Request API Proposed Recommendation and we need to soon charter follow-on work. In the last year we chartered the Web Payment Security Interest Group. In the last year we chartered the Web Media Working Group with 7 specifications for next generation Media support on the Web. We have Accessibility Guidelines under W3C Member review which includes Silver, a new approach. We have just launched the Decentralized Identifier Working Group which has tremendous potential because Decentralized Identifier (DID) is an identifier that is globally unique, resolveable with high availability, and cryptographically verifiable. We have Privacy IG (PING) under W3C Member review which strengthens our focus on the tradeoff between privacy and function. We have a new CSS charter under W3C Member review which maps the group's work for the next three years. In this period, W3C and the WHATWG have succesfully completed the negotiation of a Memorandum of Understanding rooted in the mutual belief that that having two distinct specifications claiming to be normative is generally harmful for the Web community. The MOU, signed last May, describes how the two organizations are to collaborate on the development of a single authoritative version of the HTML and DOM specifications. W3C subsequently rechartered the HTML Working Group to assist the W3C community in raising issues and proposing solutions for the HTML and DOM specifications, and for the production of W3C Recommendations from WHATWG Review Drafts. As the Web evolves continuously, some groups are looking for ways for specifications to do so as well. So-called "evergreen recommendations" or "living standards" aim to track continuous development (and maintenance) of features, on a feature-by-feature basis, while getting review and patent commitments. We see the maturation and further development of an incredible number of new technologies coming to the Web. Continued progress in many areas demonstrates the vitality of the W3C and the Web community, as the rest of the report illustrates. Future Web Standards W3C has a variety of mechanisms for listening to what the community thinks could become good future Web standards. These include discussions with the Membership, discussions with other standards bodies, the activities of thousands of participants in over 300 community groups, and W3C Workshops. There are lots of good ideas. The W3C strategy team has been identifying promising topics and invites public participation. Future, recent and under consideration Workshops include: Inclusive XR (5-6 November 2019, Seattle, WA, USA) to explore existing and future approaches on making Virtual and Augmented Reality experiences more inclusive, including to people with disabilities; W3C Workshop on Data Models for Transportation (12-13 September 2019, Palo Alto, CA, USA) W3C Workshop on Web Games (27-28 June 2019, Redmond, WA, USA), view report Second W3C Workshop on the Web of Things (3-5 June 2019, Munich, Germany) W3C Workshop on Web Standardization for Graph Data; Creating Bridges: RDF, Property Graph and SQL (4-6 March 2019, Berlin, Germany), view report Web & Machine Learning. The Strategy Funnel documents the staff's exploration of potential new work at various phases: Exploration and Investigation, Incubation and Evaluation, and eventually to the chartering of a new standards group. The Funnel view is a GitHub Project where new area are issues represented by “cards” which move through the columns, usually from left to right. Most cards start in Exploration and move towards Chartering, or move out of the funnel. Public input is welcome at any stage but particularly once Incubation has begun. This helps W3C identify work that is sufficiently incubated to warrant standardization, to review the ecosystem around the work and indicate interest in participating in its standardization, and then to draft a charter that reflects an appropriate scope. Ongoing feedback can speed up the overall standardization process. Since the previous highlights document, W3C has chartered a number of groups, and started discussion on many more: Newly Chartered or Rechartered Web Application Security WG (03-Apr) Web Payment Security IG (17-Apr) Patent and Standards IG (24-Apr) Web Applications WG (14-May) Web & Networks IG (16-May) Media WG (23-May) Media and Entertainment IG (06-Jun) HTML WG (06-Jun) Decentralized Identifier WG (05-Sep) Extended Privacy IG (PING) (30-Sep) Verifiable Claims WG (30-Sep) Service Workers WG (31-Dec) Dataset Exchange WG (31-Dec) Web of Things Working Group (31-Dec) Web Audio Working Group (31-Dec) Proposed charters / Advance Notice Accessibility Guidelines WG Privacy IG (PING) RDF Literal Direction WG Timed Text WG CSS WG Web Authentication WG Closed Internationalization Tag Set IG Meeting Industry Needs Web Payments All Web Payments specifications W3C's payments standards enable a streamlined checkout experience, enabling a consistent user experience across the Web with lower front end development costs for merchants. Users can store and reuse information and more quickly and accurately complete online transactions. The Web Payments Working Group has republished Payment Request API as a Candidate Recommendation, aiming to publish a Proposed Recommendation in the Fall 2019, and is discussing use cases and features for Payment Request after publication of the 1.0 Recommendation. Browser vendors have been finalizing implementation of features added in the past year (view the implementation report). As work continues on the Payment Handler API and its implementation (currently in Chrome and Edge Canary), one focus in 2019 is to increase adoption in other browsers. Recently, Mastercard demonstrated the use of Payment Request API to carry out EMVCo's Secure Remote Commerce (SRC) protocol whose payment method definition is being developed with active participation by Visa, Mastercard, American Express, and Discover. Payment method availability is a key factor in merchant considerations about adopting Payment Request API. The ability to get uniform adoption of a new payment method such as Secure Remote Commerce (SRC) also depends on the availability of the Payment Handler API in browsers, or of proprietary alternatives. Web Monetization, which the Web Payments Working Group will discuss again at its face-to-face meeting in September, can be used to enable micropayments as an alternative revenue stream to advertising. Since the beginning of 2019, Amazon, Brave Software, JCB, Certus Cybersecurity Solutions and Netflix have joined the Web Payments Working Group. In April, W3C launched the Web Payment Security Group to enable W3C, EMVCo, and the FIDO Alliance to collaborate on a vision for Web payment security and interoperability. Participants will define areas of collaboration and identify gaps between existing technical specifications in order to increase compatibility among different technologies, such as: How do SRC, FIDO, and Payment Request relate? The Payment Services Directive 2 (PSD2) regulations in Europe are scheduled to take effect in September 2019. What is the role of EMVCo, W3C, and FIDO technologies, and what is the current state of readiness for the deadline? How can we improve privacy on the Web at the same time as we meet industry requirements regarding user identity? Digital Publishing All Digital Publishing specifications, Publication milestones The Web is the universal publishing platform. Publishing is increasingly impacted by the Web, and the Web increasingly impacts Publishing. Topic of particular interest to Publishing@W3C include typography and layout, accessibility, usability, portability, distribution, archiving, offline access, print on demand, and reliable cross referencing. And the diverse publishing community represented in the groups consist of the traditional "trade" publishers, ebook reading system manufacturers, but also publishers of audio book, scholarly journals or educational materials, library scientists or browser developers. The Publishing Working Group currently concentrates on Audiobooks which lack a comprehensive standard, thus incurring extra costs and time to publish in this booming market. Active development is ongoing on the future standard: Publication Manifest Audiobook profile for Web Publications Lightweight Packaging Format The BD Comics Manga Community Group, the Synchronized Multimedia for Publications Community Group, the Publishing Community Group and a future group on archival, are companions to the working group where specific work is developed and incubated. The Publishing Community Group is a recently launched incubation channel for Publishing@W3C. The goal of the group is to propose, document, and prototype features broadly related to: publications on the Web reading modes and systems and the user experience of publications The EPUB 3 Community Group has successfully completed the revision of EPUB 3.2. The Publishing Business Group fosters ongoing participation by members of the publishing industry and the overall ecosystem in the development of Web infrastructure to better support the needs of the industry. The Business Group serves as an additional conduit to the Publishing Working Group and several Community Groups for feedback between the publishing ecosystem and W3C. The Publishing BG has played a vital role in fostering and advancing the adoption and continued development of EPUB 3. In particular the BG provided critical support to the update of EPUBCheck to validate EPUB content to the new EPUB 3.2 specification. This resulted in the development, in conjunction with the EPUB3 Community Group, of a new generation of EPUBCheck, i.e., EPUBCheck 4.2 production-ready release. Media and Entertainment All Media specifications The Media and Entertainment vertical tracks media-related topics and features that create immersive experiences for end users. HTML5 brought standard audio and video elements to the Web. Standardization activities since then have aimed at turning the Web into a professional platform fully suitable for the delivery of media content and associated materials, enabling missing features to stream video content on the Web such as adaptive streaming and content protection. Together with Microsoft, Comcast, Netflix and Google, W3C received an Technology & Engineering Emmy Award in April 2019 for standardization of a full TV experience on the Web. Current goals are to: Reinforce core media technologies: Creation of the Media Working Group, to develop media-related specifications incubated in the WICG (e.g. Media Capabilities, Picture-in-picture, Media Session) and maintain maintain/evolve Media Source Extensions (MSE) and Encrypted Media Extensions (EME). Improve support for Media Timed Events: data cues incubation. Enhance color support (HDR, wide gamut), in scope of the CSS WG and in the Color on the Web CG. Reduce fragmentation: Continue annual releases of a common and testable baseline media devices, in scope of the Web Media APIs CG and in collaboration with the CTA WAVE Project. Maintain the Road-map of Media Technologies for the Web which highlights Web technologies that can be used to build media applications and services, as well as known gaps to enable additional use cases. Create the future: Discuss perspectives for Media and Entertainment for the Web. Bring the power of GPUs to the Web (graphics, machine learning, heavy processing), under incubation in the GPU for the Web CG. Transition to a Working Group is under discussion. Determine next steps after the successful W3C Workshop on Web Games of June 2019. View the report. Timed Text The Timed Text Working Group develops and maintains formats used for the representation of text synchronized with other timed media, like audio and video, and notably works on TTML, profiles of TTML, and WebVTT. Recent progress includes: A robust WebVTT implementation report poises the specification for publication as a proposed recommendation. Discussions around re-chartering, notably to add a TTML Profile for Audio Description deliverable to the scope of the group, and clarify that rendering of captions within XR content is also in scope. Immersive Web Hardware that enables Virtual Reality (VR) and Augmented Reality (AR) applications are now broadly available to consumers, offering an immersive computing platform with both new opportunities and challenges. The ability to interact directly with immersive hardware is critical to ensuring that the web is well equipped to operate as a first-class citizen in this environment. The Immersive Web Working Group has been stabilizing the WebXR Device API while the companion Immersive Web Community Group incubates the next series of features identified as key for the future of the Immersive Web. W3C plans a workshop focused on the needs and benefits at the intersection of VR & Accessibility (Inclusive XR), on 5-6 November 2019 in Seattle, WA, USA, to explore existing and future approaches on making Virtual and Augmented Reality experiences more inclusive. Web & Telecommunications The Web is the Open Platform for Mobile. Telecommunication service providers and network equipment providers have long been critical actors in the deployment of Web technologies. As the Web platform matures, it brings richer and richer capabilities to extend existing services to new users and devices, and propose new and innovative services. Real-Time Communications (WebRTC) All Real-Time Communications specifications WebRTC has reshaped the whole communication landscape by making any connected device a potential communication end-point, bringing audio and video communications anywhere, on any network, vastly expanding the ability of operators to reach their customers. WebRTC serves as the corner-stone of many online communication and collaboration services. The WebRTC Working Group aims to bringing WebRTC 1.0 (and companion specification Media Capture and Streams) to Recommendation by the end of 2019. Intense efforts are focused on testing (supported by a dedicated hackathon at IETF 104) and interoperability. The group is considering pushing features that have not gotten enough traction to separate modules or to a later minor revision of the spec. Beyond WebRTC 1.0, the WebRTC Working Group will focus its efforts on WebRTC NV which the group has started documenting by identifying use cases. Web & Networks Recently launched, in the wake of the May 2018 Web5G workshop, the Web & Networks Interest Group is chaired by representatives from AT&T, China Mobile and Intel, with a goal to explore solutions for web applications to achieve better performance and resource allocation, both on the device and network. The group's first efforts are around use cases, privacy & security requirements and liaisons. Automotive All Automotive specifications To create a rich application ecosystem for vehicles and other devices allowed to connect to the vehicle, the W3C Automotive Working Group is delivering a service specification to expose all common vehicle signals (engine temperature, fuel/charge level, range, tire pressure, speed, etc.) The Vehicle Information Service Specification (VISS), which is a Candidate Recommendation, is seeing more implementations across the industry. It provides the access method to a common data model for all the vehicle signals –presently encapsulating a thousand or so different data elements– and will be growing to accommodate the advances in automotive such as autonomous and driver assist technologies and electrification. The group is already working on a successor to VISS, leveraging the underlying data model and the VIWI submission from Volkswagen, for a more robust means of accessing vehicle signals information and the same paradigm for other automotive needs including location-based services, media, notifications and caching content. The Automotive and Web Platform Business Group acts as an incubator for prospective standards work. One of its task forces is using W3C VISS in performing data sampling and off-boarding the information to the cloud. Access to the wealth of information that W3C's auto signals standard exposes is of interest to regulators, urban planners, insurance companies, auto manufacturers, fleet managers and owners, service providers and others. In addition to components needed for data sampling and edge computing, capturing user and owner consent, information collection methods and handling of data are in scope. The upcoming W3C Workshop on Data Models for Transportation (September 2019) is expected to focus on the need of additional ontologies around transportation space. Web of Things All Web of Things specifications W3C's Web of Things work is designed to bridge disparate technology stacks to allow devices to work together and achieve scale, thus enabling the potential of the Internet of Things by eliminating fragmentation and fostering interoperability. Thing descriptions expressed in JSON-LD cover the behavior, interaction affordances, data schema, security configuration, and protocol bindings. The Web of Things complements existing IoT ecosystems to reduce the cost and risk for suppliers and consumers of applications that create value by combining multiple devices and information services. There are many sectors that will benefit, e.g. smart homes, smart cities, smart industry, smart agriculture, smart healthcare and many more. The Web of Things Working Group is finishing the initial Web of Things standards, with support from the Web of Things Interest Group: Web of Things Architecture Thing Descriptions Strengthening the Core of the Web HTML The HTML Working Group was chartered early June to assist the W3C community in raising issues and proposing solutions for the HTML and DOM specifications, and to produce W3C Recommendations from WHATWG Review Drafts. A few days before, W3C and the WHATWG signed a Memorandum of Understanding outlining the agreement to collaborate on the development of a single version of the HTML and DOM specifications. Issues and proposed solutions for HTML and DOM done via the newly rechartered HTML Working Group in the WHATWG repositories The HTML Working Group is targetting November 2019 to bring HTML and DOM to Candidate Recommendations. CSS All CSS specifications CSS is a critical part of the Open Web Platform. The CSS Working Group gathers requirements from two large groups of CSS users: the publishing industry and application developers. Within W3C, those groups are exemplified by the Publishing groups and the Web Platform Working Group. The former requires things like better pagination support and advanced font handling, the latter needs intelligent (and fast!) scrolling and animations. What we know as CSS is actually a collection of almost a hundred specifications, referred to as ‘modules’. The current state of CSS is defined by a snapshot, updated once a year. The group also publishes an index defining every term defined by CSS specifications. Fonts All Fonts specifications The Web Fonts Working Group develops specifications that allow the interoperable deployment of downloadable fonts on the Web, with a focus on Progressive Font Enrichment as well as maintenance of WOFF Recommendations. Recent and ongoing work includes: Early API experiments by Adobe and Monotype have demonstrated the feasibility of a font enrichment API, where a server delivers a font with minimal glyph repertoire and the client can query the full repertoire and request additional subsets on-the-fly. In other experiments, the Brotli compression used in WOFF 2 was extended to support shared dictionaries and patch update. Metrics to quantify improvement are a current hot discussion topic. The group will meet at ATypi 2019 in Japan, to gather requirements from the international typography community. The group will first produce a report summarizing the strengths and weaknesses of each prototype solution by Q2 2020. SVG All SVG specifications SVG is an important and widely-used part of the Open Web Platform. The SVG Working Group focuses on aligning the SVG 2.0 specification with browser implementations, having split the specification into a currently-implemented 2.0 and a forward-looking 2.1. Current activity is on stabilization, increased integration with the Open Web Platform, and test coverage analysis. The Working Group was rechartered in March 2019. A new work item concerns native (non-Web-browser) uses of SVG as a non-interactive, vector graphics format. Audio The Web Audio Working Group was extended to finish its work on the Web Audio API, expecting to publish it as a Recommendation by year end. The specification enables synthesizing audio in the browser. Audio operations are performed with audio nodes, which are linked together to form a modular audio routing graph. Multiple sources — with different types of channel layout — are supported. This modular design provides the flexibility to create complex audio functions with dynamic effects. The first version of Web Audio API is now feature complete and is implemented in all modern browsers. Work has started on the next version, and new features are being incubated in the Audio Community Group. Performance Web Performance All Web Performance specifications There are currently 18 specifications in development in the Web Performance Working Group aiming to provide methods to observe and improve aspects of application performance of user agent features and APIs. The W3C team is looking at related work incubated in the W3C GPU for the Web (WebGPU) Community Group which is poised to transition to a W3C Working Group. A preliminary draft charter is available. WebAssembly All WebAssembly specifications WebAssembly improves Web performance and power by being a virtual machine and execution environment enabling loaded pages to run native (compiled) code. It is deployed in Firefox, Edge, Safari and Chrome. The specification will soon reach Candidate Recommendation. WebAssembly enables near-native performance, optimized load time, and perhaps most importantly, a compilation target for existing code bases. While it has a small number of native types, much of the performance increase relative to Javascript derives from its use of consistent typing. WebAssembly leverages decades of optimization for compiled languages and the byte code is optimized for compactness and streaming (the web page starts executing while the rest of the code downloads). Network and API access all occurs through accompanying Javascript libraries -- the security model is identical to that of Javascript. Requirements gathering and language development occur in the Community Group while the Working Group manages test development, community review and progression of specifications on the Recommendation Track. Testing Browser testing plays a critical role in the growth of the Web by: Improving the reliability of Web technology definitions; Improving the quality of implementations of these technologies by helping vendors to detect bugs in their products; Improving the data available to Web developers on known bugs and deficiencies of Web technologies by publishing results of these tests. Browser Testing and Tools The Browser Testing and Tools Working Group is developing WebDriver version 2, having published last year the W3C Recommendation of WebDriver. WebDriver acts as a remote control interface that enables introspection and control of user agents, provides a platform- and language-neutral wire protocol as a way for out-of-process programs to remotely instruct the behavior of Web, and emulates the actions of a real person using the browser. WebPlatform Tests The WebPlatform Tests project now provides a mechanism which allows to fully automate tests that previously needed to be run manually: TestDriver. TestDriver enables sending trusted key and mouse events, sending complex series of trusted pointer and key interactions for things like in-content drag-and-drop or pinch zoom, and even file upload. Since 2014 W3C began work on this coordinated open-source effort to build a cross-browser test suite for the Web Platform, which WHATWG, and all major browsers adopted. Web of Data All Data specifications There have been several great success stories around the standardization of data on the web over the past year. Verifiable Claims seems to have significant uptake. It is also significant that the Distributed Identifier WG charter has received numerous favorable reviews, and was just recently launched. JSON-LD has been a major success with the large deployment on Web sites via schema.org. JSON-LD 1.1 completed technical work, about to transition to CR More than 25% of websites today include schema.org data in JSON-LD The Web of Things description is in CR since May, making use of JSON-LD Verifiable Credentials data model is in CR since July, also making use of JSON-LD Continued strong interest in decentralized identifiers Engagement from the TAG with reframing core documents, such as Ethical Web Principles, to include data on the web within their scope Data is increasingly important for all organizations, especially with the rise of IoT and Big Data. W3C has a mature and extensive suite of standards relating to data that were developed over two decades of experience, with plans for further work on making it easier for developers to work with graph data and knowledge graphs. Linked Data is about the use of URIs as names for things, the ability to dereference these URIs to get further information and to include links to other data. There are ever-increasing sources of open Linked Data on the Web, as well as data services that are restricted to the suppliers and consumers of those services. The digital transformation of industry is seeking to exploit advanced digital technologies. This will facilitate businesses to integrate horizontally along the supply and value chains, and vertically from the factory floor to the office floor. W3C is seeking to make it easier to support enterprise-wide data management and governance, reflecting the strategic importance of data to modern businesses. Traditional approaches to data have focused on tabular databases (SQL/RDBMS), Comma Separated Value (CSV) files, and data embedded in PDF documents and spreadsheets. We're now in midst of a major shift to graph data with nodes and labeled directed links between them. Graph data is: Faster than using SQL and associated JOIN operations More favorable to integrating data from heterogeneous sources Better suited to situations where the data model is evolving In the wake of the recent W3C Workshop on Graph Data we are in the process of launching a Graph Standardization Business Group to provide a business perspective with use cases and requirements, to coordinate technical standards work and liaisons with external organizations. Web for All Security, Privacy, Identity All Security specifications, all Privacy specifications Authentication on the Web As the WebAuthn Level 1 W3C Recommendation published last March is seeing wide implementation and adoption of strong cryptographic authentication, work is proceeding on Level 2. The open standard Web API gives native authentication technology built into native platforms, browsers, operating systems (including mobile) and hardware, offering protection against hacking, credential theft, phishing attacks, thus aiming to end the era of passwords as a security construct. You may read more in our March press release. Privacy An increasing number of W3C specifications are benefitting from Privacy and Security review; there are security and privacy aspects to every specification. Early review is essential. Working with the TAG, the Privacy Interest Group has updated the Self-Review Questionnaire: Security and Privacy. Other recent work of the group includes public blogging further to the exploration of anti-patterns in standards and permission prompts. Security The Web Application Security Working Group adopted Feature Policy, aiming to allow developers to selectively enable, disable, or modify the behavior of some of these browser features and APIs within their application; and Fetch Metadata, aiming to provide servers with enough information to make a priori decisions about whether or not to service a request based on the way it was made, and the context in which it will be used. The Web Payment Security Interest Group, launched last April, convenes members from W3C, EMVCo, and the FIDO Alliance to discuss cooperative work to enhance the security and interoperability of Web payments (read more about payments). Internationalization (i18n) All Internationalization specifications, educational articles related to Internationalization, spec developers checklist Only a quarter or so current Web users use English online and that proportion will continue to decrease as the Web reaches more and more communities of limited English proficiency. If the Web is to live up to the "World Wide" portion of its name, and for the Web to truly work for stakeholders all around the world engaging with content in various languages, it must support the needs of worldwide users as they engage with content in the various languages. The growth of epublishing also brings requirements for new features and improved typography on the Web. It is important to ensure the needs of local communities are captured. The W3C Internationalization Initiative was set up to increase in-house resources dedicated to accelerating progress in making the World Wide Web "worldwide" by gathering user requirements, supporting developers, and education & outreach. For an overview of current projects see the i18n radar. W3C's Internationalization efforts progressed on a number of fronts recently: Requirements: New African and European language groups will work on the gap analysis, errata and layout requirements. Gap analysis: Japanese, Devanagari, Bengali, Tamil, Lao, Khmer, Javanese, and Ethiopic updated in the gap-analysis documents. Layout requirements document: notable progress tracked in the Southeast Asian Task Force while work continues on Chinese layout requirements. Developer support: Spec reviews: the i18n WG continues active review of specifications of the WHATWG and other W3C Working Groups. Short review checklist: easy way to begin a self-review to help spec developers understand what aspects of their spec are likely to need attention for internationalization, and points them to more detailed checklists for the relevant topics. It also helps those reviewing specs for i18n issues. Strings on the Web: Language and Direction Metadata lays out issues and discusses potential solutions for passing information about language and direction with strings in JSON or other data formats. The document was rewritten for clarity, and expanded. The group is collaborating with the JSON-LD and Web Publishing groups to develop a plan for updating RDF, JSON-LD and related specifications to handle metadata for base direction of text (bidi). User-friendly test format: a new format was developed for Internationalization Test Suite tests, which displays helpful information about how the test works. This particularly useful because those tests are pointed to by educational materials and gap-analysis documents. Web Platform Tests: a large number of tests in the i18n test suite have been ported to the WPT repository, including: css-counter-styles, css-ruby, css-syntax, css-test, css-text-decor, css-writing-modes, and css-pseudo. Education & outreach: (for all educational materials, see the HTML & CSS Authoring Techniques) Web Accessibility All Accessibility specifications, WAI resources The Web Accessibility Initiative supports W3C's Web for All mission. Recent achievements include: Education and training: Inaccessibility of CAPTCHA updated to bring our analysis and recommendations up to date with CAPTCHA practice today, concluding two years of extensive work and invaluable input from the public (read more on the W3C Blog Learn why your web content and applications should be accessible. The Education and Outreach Working Group has completed revision and updating of the Business Case for Digital Accessibility. Accessibility guidelines: The Accessibility Guidelines Working Group has continued to update WCAG Techniques and Understanding WCAG 2.1; and published a Candidate Recommendation of Accessibility Conformance Testing Rules Format 1.0 to improve inter-rater reliability when evaluating conformance of web content to WCAG An updated charter is being developed to host work on "Silver", the next generation accessibility guidelines (WCAG 2.2) There are accessibility aspects to most specifications. Check your work with the FAST checklist. Outreach to the world W3C Developer Relations To foster the excellent feedback loop between Web Standards development and Web developers, and to grow participation from that diverse community, recent W3C Developer Relations activities include: @w3cdevs tracks the enormous amount of work happening across W3C W3C Track during the Web Conference 2019 in San Francisco Tech videos: W3C published the 2019 Web Games Workshop videos The 16 September 2019 Developer Meetup in Fukuoka, Japan, is open to all and will combine a set of technical demos prepared by W3C groups, and a series of talks on a selected set of W3C technologies and projects W3C is involved with Mozilla, Google, Samsung, Microsoft and Bocoup in the organization of ViewSource 2019 in Amsterdam (read more on the W3C Blog) W3C Training In partnership with EdX, W3C's MOOC training program, W3Cx offers a complete "Front-End Web Developer" (FEWD) professional certificate program that consists of a suite of five courses on the foundational languages that power the Web: HTML5, CSS and JavaScript. We count nearly 900K students from all over the world. Translations Many Web users rely on translations of documents developed at W3C whose official language is English. W3C is extremely grateful to the continuous efforts of its community in ensuring our various deliverables in general, and in our specifications in particular, are made available in other languages, for free, ensuring their exposure to a much more diverse set of readers. Last Spring we developed a more robust system, a new listing of translations of W3C specifications and updated the instructions on how to contribute to our translation efforts. W3C Liaisons Liaisons and coordination with numerous organizations and Standards Development Organizations (SDOs) is crucial for W3C to: make sure standards are interoperable coordinate our respective agenda in Internet governance: W3C participates in ICANN, GIPO, IGF, the I* organizations (ICANN, IETF, ISOC, IAB). ensure at the government liaison level that our standards work is officially recognized when important to our membership so that products based on them (often done by our members) are part of procurement orders. W3C has ARO/PAS status with ISO. W3C participates in the EU MSP and Rolling Plan on Standardization ensure the global set of Web and Internet standards form a compatible stack of technologies, at the technical and policy level (patent regime, fragmentation, use in policy making) promote Standards adoption equally by the industry, the public sector, and the public at large Coralie Mercier, Editor, W3C Marketing & Communications $Id: Overview.html,v 1.60 2019/10/15 12:05:52 coralie Exp $ Copyright © 2019 W3C ® (MIT, ERCIM, Keio, Beihang) Usage policies apply.

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They are created with the solidity programming language, highly encrypted, and automates the tasks to be executed based on certain pre-set terms and conditions. Defi Dapp Development Defi Dapp development plays a critical role to avoid the risk of a central point of failure. They are highly secure when compared to centralized applications due to the absence of a central authority. Defi Tokens Development Defi tokens development has played a critical role in boosting the growth of decentralized applications. Their value is currently higher than bitcoin. it has a huge trading volume and has garnered a lot of attention from the mainstream crowd in recent times. Defi Dex Development Like Uniswap Uniswap is one of the leading defi projects being undertaken. It is an innovative venture as it utilizes incentivized liquidity pools instead of regular order books. every user of uni swap will is rewarded with a percentage of fees incurred on every ethereum transaction for rendering liquidity to the system. Defi Wallet Development Traders will have complete control over their funds through defi wallet development without the interference of any authorities in the system. Supreme security is guaranteed for users without any compromise. By supplying customized private keys to every user, there will not be any chances for any loss of data. DeFi Marketing Services To assist DeFi projects gain user engagement, marketing services are indispensable.From drafting white paper, video and content marketing, to legal advisory, marketing and community management, our DeFi marketing and consulting services are well-versed to get the job done. DeFi Synthetic Asset Development Synthetic assets derive their value from underlying assets and derivatives which are essentially smart contracts. In DeFi, Synthetic assets have gained acclaim as they involve low risks and little chance of price fluctuations. Users can easily invest, trade, and own assets with no hassles. DeFi Solutions For Ecommerce Streamline your Ecommerce business with DeFi and its pragmatic tools. With DeFi’s solutions , benefits like omission of intermediaries, faster shipping, supply chain management, and real time tracking can be integrated with your Ecommerce business, increasing profits. DeFi Tokenization Development Tokenization Development is one of the pragmatic solutions DeFi offers. Users can now convert inoperative and underutilized assets into great profits by simply tokenizing their assets. With our DeFi tokenization, avail of ERC20, ERC721 & NFT tokens for your assets. DeFi Crowdfunding Platform Development Although a relatively new sector, DeFi crowdfunding has become the go-to mode of aggregating funds to support businesses and start-ups. Our DeFi Crowdfunding platform services come with additional benefits in the likes of tax benefits, instant approval, fundraising calendars and more. DeFi Real Estate Platform Development DeFi has revolutionized the ways of real estate management. Now real estate owners and investors, with the help of blockchain based tokens, can make property investment seamless and manageable. With fractional ownership, financial inclusivity is now possible. DeFi ICO Development One of the leading fundraising methods, DeFi ICO services are distinguished. Creating utile tokens, community management, escalating coin value, and launching projects with diligence & guidance from market analysts and blockchain experts is inclusive of our ICO Development. DeFi Exchange Development Offering users a plethora of apparent benefits, DEXs are the prized innovation of DeFi. Offering high-end security, durable liquidity, complete anonymity and financial inclusivity, DEXs make trading and transacting crypto accessible and lucrative for crypto enthusiasts. DeFi Protocol Like Yearn. Finance Yearn. Finance offers the best APY the market has to offer by referring to popular exchanges. This protocol offers its users the best yields in a highly secure network. With in-built smart contracts and an open source code, it supports a range of Stablecoins offering huge returns. DeFi Protocol Like AAve The DeFi protocol Aave offers crypto traders a robust platform for lending and borrowing of crypto for which they earn high interests. The highlight feature of Aave - Flash loans and flexible interest rates make it a profitable platform for crypto traders. DeFi Exchange Like 1inch 1inch exchange now has the reputation of being the DEX offering users the lowest slippage. As an aggregator, 1inch connects several exchanges to one platform in a non-custodial ecosystem. With governance and farming features, trading on 1inch remains prominent.

FutureWatt is a full-stack web application built to revolutionize the management of solar energy solutions in Sri Lanka. Designed for both customers and energy professionals, it delivers a seamless experience for ordering, servicing, financing, and maintaining solar systems — all from one smart platform.

Smart Delivery System is a microservices-based logistics platform that automates the entire delivery workflow from order creation to payment processing, delivery tracking, and customer notifications. Built with Spring Boot, Kafka, PostgreSQL, and Docker, it ensures real-time communication between services and high scalability.

Quick Start to Field Service Lightning With Field Service Lightning, you can streamline operations across the full service chain on a single platform, resulting in a more integrated client experience. You can redefine the connected customer experience by giving your agents, dispatchers, and mobile staff the tools they need to provide a strong customer experience anytime, anywhere, and on any mobile device with Field Service Lightning. How does Field Service Lightning Benefit the Workforce Field Service Lightning is a single platform that links your entire workforce, allowing you to provide your clients with faster, smarter, and more personalized on-site service. It not only allows your employees to stay on top of things, but it also allows customers to easily book their own appointments through a customer community. From the bottom of the food chain to the top, Field Service Lightning delivers vital tools for all team members. Mobile Employees Use the all-in-one mobile app to get all of the information they need to execute each job properly. They can see the parts they'll need, the steps they'll need to complete each assignment, and even get directions to the location. Support Agents Have access to appointment scheduling, which allows them to see detailed case feeds, real-time milestone monitoring, and worker skills and knowledge. Dispatchers From the dispatcher dashboard, you can view and manage all scheduled tasks, coordinate resources, and use Map View and Field Service Management Tools for real-time monitoring of all field employees. Managers Capable of managing field resource management, as well as critical customer and employee KPIs, in order to ensure that operations are as effective and productive as possible in the salesforce service cloud. Capture Data and Focus on Success The appointment scheduling procedure is automated with salesforce field service management. As a result, field service requests are resolved faster and the appropriate service resource is allocated to the project, resulting in increased customer satisfaction. The productivity of service resources is boosted by having all of the tools needed on mobile devices to handle work orders and service reports rapidly. Everything is stored in one location, from installations and repairs to preventative maintenance, in order to retain that important 360-degree client view. Consider several salesforce field service lightning pricing before integration. Outcomes Create work orders quickly from any case. Create and manage field service work orders, as well as access Knowledge articles and track SLA compliance with Milestones. Work orders are linked to Accounts, Contacts, Assets, Cases, Entitlements, and other Salesforce Field Service Lightning objects, allowing you to pull data from several sources. Optimize scheduling and assign jobs sensibly. From the Service Console or a Customer Community, you may book truth-based service appointments right away with Field Service Lightning Implementation. To boost employee productivity, jobs are automatically assigned to the proper resource based on time, talents, location, and any business rules with intelligent scheduling. Companies have incorporated sophisticated scheduling and tracking of employees, equipment, and trucks to guarantee the proper parts are accessible for the job with economical field service salesforce pricing. Increase your first-time repair rate by leveraging the power of AI. Field Service Lightning Consulting analysts may utilize image recognition with AI Vision to quickly identify assets and parts in photos. To avoid confusion and extra trips back to the office, make sure the correct product part is repaired or replaced. You can automatically prescribe the right set up steps for technicians based on an image's classification, so they can provide faster, smarter Salesforce Field Service.

AgriTech is a platform that connects farmers, customers, and landowners, offering a direct marketplace, AI-powered services, land leasing, weather insights, crop and diet recommendations, and blockchain-based food traceability for a smarter, more transparent agricultural ecosystem.

A platform that connects local service providers (plumbers, tutors, mechanics, etc.) with customers using AI to optimize scheduling, pricing, and customer service. with smart automation.

JC2G is a tech-driven platform offering smart business solutions, connecting customers and companies through efficient, innovative digital services.

SmartDC is a smart data center management platform that contains a self-service customer portal with real-time monitoring of data center environments. It enables customers to manage services independently while allowing operators to monitor sensor data such as temperature, humidity, and power usage in real time.

A platform where companies can configure a fully automated assistant that answers their phone calls using AI, based on information they provide, ready to deliver a smart and human-like customer service experience

QuickServe is a modern full-stack platform for smart service booking, real-time request tracking, and instant chat support. Built with React, TypeScript, Tailwind, and FastAPI, it features secure authentication, responsive design, and a scalable microservice backend for seamless customer experience.

AI-Powered Scheduling App – Frontend A Next.js 14 (App Router) frontend for an AI-first appointment scheduling platform. Built with TypeScript, Tailwind CSS, ShadCN UI, and integrated with OpenRouter AI, this app enables smart calendar management, customer booking links, and service/equipment handling. Deployed on Vercel.

Everything Store is a comprehensive e-commerce platform that brings a wide variety of products and services together in one powerful digital marketplace. Built for speed, security, and scalability, it offers customers a smooth shopping experience while giving businesses smart tools to manage, grow, and succeed online.

ServiGo is a smart platform for field service scheduling and management. Customers can book appointments with technicians, plumbers, electricians, carpenters, or salon staff. Tasks are auto-assigned to professionals based on skills, schedules. Provides real-time updates on appointment status. Sends automated reminders for upcoming appointments.

"Evenza" is a smart Event Management Platform, which caters to event management and resourcing needs that serves the complete process and functionality of an event planner, as well as provides the access to event-related products and resource parties with a few taps. The platform approaches in a handy way, connecting relevant service providers to the customers, enabling customized resource utilization while providing event management, scheduling, and location, budget, community-ranking based searching, and a lot more features.

Global Blockchain as a Service (BaaS) Market According to the GMI Research report, the Blockchain as a Service (BaaS) Market will encounter a boom during the forecast period. The augmenting endorsement of Blockchain-as-a-service (BaaS) services amid the small and medium enterprises to develop their payment system and blockchain application will contribute to the market growth. Request for a FREE Sample Report on Blockchain as a Service (BaaS) Market Introduction of the Blockchain as a Service (BaaS) Market Blockchain-as-a-service (BaaS) refers to the introduction and preservation of cloud-based networks by a third party for organisations that establish blockchain applications. BaaS is identical to a web host as it controls the back-end functions for a platform. BaaS is designed after the introduction of software as a service (SaaS) concept and functions identically. It permits users to develop, host, and run their own blockchain apps. Blockchain as a Service (BaaS) Market Dynamics The global blockchain as a Service (BaaS) market will encounter a robust growth over the forecast period. The BaaS service providers help the end users to maintain and control their blockchain applications. Also, the BaaS service vendors offer consultative and exertion services, incorporation, training, and continuance services to the end users. For instance, Microsoft, in 2015, turned into the first organisation to launch BaaS. The BaaS provides similar benefits to the end users concerning cost efficiency, extensibility, and execution of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) to the end users. Further, as per the Blockchain as a Service (BaaS) Market Forecast, the increasing endorsement of blockchain technology by enormous end-user industry will propel the market growth. Besides this, the surging demand for easy data management, rising effectiveness, and training and incorporation services by the end-users are other factors contributing to the market growth. Also, the rising acquisition of BaaS services by the BFSI industry because of the beneficial features of BaaS, such as safety and cost-competence have supported the market growth. However, rigorous government norms, insufficiently trained workforce, and less standards have hindered the Blockchain as a Service (BaaS) Market Size. About GMI Research GMI Research is the most-trusted market research and consulting enterprise that imparts business perception and research reports to several small, medium, and large scale companies. Our extensive reports help the clients to frame prudential business policies and attain a viable growth in the specified market domain. Media Contact Company Name: GMI RESEARCH Contact Person: Sarah Nash Email: enquiry@gmiresearch.com Phone: Europe – +353 1 442 8820; US – +1 860 881 2270 Address: Dublin, Ireland Website: www.gmiresearch.com For more info: Customer Analytics Market Email Encryption Market Software Testing Market Fiber Optics Market Smart Learning Market

Category : Artificial Intelligence 1. Project Summary : In this project, we use the typical customer care chatbot experience, but instead of relying on pre-determined responses, the dialog provides a hook that can call out to other IBM Watson services for additional sources of information. In this case, its an owner manual that has been uploaded to Watson Discovery. 2. Project Requirements : i) Create a customer care dialog skill in Watson Assistant. ii) Smart Document Understanding (SDU) to build an enhanced Watson Discovery collection. iii) Create an IBM Cloud functions web action that allows Watson Assistant to post queries to Watson discovery. iv) Build a web application with integration to all these services and deploy the same on IBM Cloud Platform. 3. Functional Requirements: Capture step-1: The data source from external is annotated by using Watson Discovery Smart Document Understanding. step-2: The user interacts with the back-end server through the application user interface. The front-end app user interface is a chatbot that engages the user in a conversaton. step-3: Dialog between the user and back-end server is coordinated using a Watson Assistant dialog skill. step-4: If the user asks a question that falls outside of the scope of the pre-determined question set, then a search query is issued to the Watson Discovery service through a Watson Assistant search skill. 4. Technical Requirements : i) write the code in github account and clone the repository. ii) Create Watson services. iii) Configure Watson Discovery. iv) Configure Watson Assistant. v) Add Watson service credentials to environment file. vi) Run the application. 5. Software Requirements: IBM Cloud Node-RED (Flow-based development tool for visual programming developed by IBM). IBM Watson services, Watson Assistance, Watson Discovery. IBM Cloud functions Customer Help Desk with Smart Document Understanding(SDU). 6. Project Deliverables : Requirement specification (Document) - Initial briefing report. User interface Backend Development Set up of Test System User Training session Project Report 7. Project Team: Individual project Name : G.Bhavya 8. Project Schedule : (19 days) Project Planning & Kickoff - 1day Setup the Development Environment - 1 day Create IBM Cloud Account - 0.5 day Create a Node_RED Starter Application - 1 day Explore IBM Watson Usecases - 0.5 day Introduction to Watson Assistance - 2 days Introduction to Watson Discovery- 2 days Getting Started with IBM Cloud Functions - 1 day Create necessary IBM Cloud services - 1 day Configure Watson Discovery Service - 1 day Create cloud functions action - 1 day Configure Watson Assistant - 1 day Build Node-RED flow to integrate all services - 2 days Build a web dashboard - 1 day Test the Bot and capture the results - 1 day Prepare the project report and upload the Node_RED flow to GitHub - 1 day Create a project Demo Video and upload to youtube - 1 day

Payment Solution for Electric Car Charging with Ethereum Smart Contract Air pollution and depletion of the natural resources are among the biggest problems in our era. Since the main cause of air pollution is the drastic usage of fuel powered vehicles, it is certain that the spread use of electric cars will provide real and concrete solution to this problem. Today, the prices of electric cars are high and there is not enough charging stations. For instance, as of December 2016 there are 108,065 registered EV in France whereas there are 10,161 stations available in the country and most of them are placed in urban areas. Therefore, charging process of electric cars is perceived as infeasible or difficult by future electric car owners which causes them to avoid buying electric cars. We are focusing on the charging stations side and the customer side of the issue to contribute the increase of EVs. On the charging station side, we propose a smart plug which acts as a small charging station that can be bought by companies and individuals. On the customer side, we propose a web service which provides access to an innovative payment method. In general, our main aim is to increase the usage of electric cars by facilitating the payment for electricity and increase the accessibility with an implementation of a new method which eliminates the middleman. Our system allows its users to pay for their electricity with a programmable e-money (cryptocurrency) called ether, where 1 ether corresponds approximately 10 USD today. Specifically, ether is the value token of the Ethereum blockchain which is an open-source, public, blockchain-based distributed computing platform featuring smart contract functionality [1]. In our solution, user plugs his/her car into the charging station, he creates and deploys a transparent contract through our web application on the Ethereum network. Next, client pays the exact amount he needs into the contract to receive electricity. Then the contract in the network will act as a broker to handle all the operations such as ensuring that the user receives electricity and the provider is properly payed by the user. The biggest advantage of our system is easing the payment process by providing instant, anonymous and most importantly precise payments. We believe that this new payment technology will encourage people to purchase electricity because they will be able to pay precisely as much as they spent. Another convincing feature will be the availability of the smart plug. The smart plug can be bought by companies such as hotels, gas stations, cafes, shopping malls and also by the individuals who want to provide electricity. As an individual, one can provide electricity by using our smart plug and our service and also can be the client and the provider at the same time, which means he can pay for his electricity with the ether earned from the service he provided. As a result, with all the technical and financial features of our system we propose an innovative and promising solution which will contribute the electric vehicle market.

Travel Portal Development Trawex is a leading Travel Portal Development, Travel Technology Solutions provider developing best-in-class technology company offers expandable Tourism & Travel Portal software. Aquire a customized travel portal developed in any platform your choice to interconnect, engage, and showcase travel destinations to your customers We bring together the unmatched experience and rich capabilities in all industry sectors and our services will help in accelerating innovation and enhancing the productiveness of your organization. Our strategy is centered around developing smart software solutions for Hotel Chains, Travel agencies, operators. What is Travel Portal Solution? Travel Portal Solution is online travel software arrive with complete travel portal development to configure Hotels, Transfers, Tour Packages, Flight Tickets and Car Rental in travel portal of Travel Agent, Travel Agency and Travel Management Company to rise customer experience. Travel Portal Solution assurance you the best solution to keep up with the advanced travel industry and helps you offer your clients the best deals in Air Tickets, Hotels, Bus Tickets, Train Tickets and Tour Packages. Why Travel Portal Solution is Important? In this most growing digital world, everyone wants one-size-fits-all solution that too at single place right. Exactly, that’s where the demand of Travel Portal Solution comes into being in travel industry. Starting from basic Car Booking, Bus Booking, Hotel Booking, Flight Booking, to Holiday Package Booking, you avail services from one-stop destination called Trawex Technology. Benefits Immediate ROI Secure Data & 100% Compliance Easy Markup Controls Realtime Monitoring Boost your online direct sales Decrease your dependence on other sales channels Travel Portal Development Services We offer Travel Portal Development Services smoothen the travel process for users and helps travel businesses to manage their products easily. Our travel portals are a full-fledged web based online booking system which is succeed by keeping in mind the growing business requirements of travel management companies, destination management companies, travel aggregators, B2B B2C travel agencies, tour operators, home based travel agents. We are the one stop shop for white label solution for travel website development and travel booking software APIs. For more details, Pls visit our website: https://www.trawex.com/travel-portal-development-solution.php

As Industry 4.0 transforms the traditional industrial and manufacturing platforms into automated and interconnected systems capable of continuous autonomous improvement and automation which is powered by major advances in technology such as the Industrial Internet of Things (IIoT), and connected devices on cyber-physical networks. Advantages and benefits of Industry 4.0 are: 1. Increase in productivity: With the increase in automation and the capacity for continuous improvement. Efficiency will increase as smart manufacturing factories will have the capacity to predict and prevent downtime, to optimize equipment effectiveness and maintenance. The sensors will tell how many items are produced, how many of those items are defective, and also how much time it’s taken to produce them. Based on that, we'll be very specific about who needs training and what they have a training on. Therefore workers can become more efficient. 2. Scope for Innovation: Organizations are able to successfully launch new strategies and technologies as the data gathered from connected devices such as the Internet of Things, design teams will know what works and what doesn’t. Therefore this data will drive their innovation for new and improved products and systems. 3. Reduces Costs of production: Despite a large initial investment of money, time, and effort. Integrating digital technology into business ultimately payoffs and can be very interesting for those businesses who use data to make strategic decisions. Cyber-physical systems and machine-to-machine (M2M) communication help with gathering and sharing real-time data, monitoring, and quality control to reduce rework and wastage. Predictive maintenance is a term that is used to stop costly repairs and unplanned downtime. Therefore you will achieve lower operating costs, better uses of resources, lesser wastage, reduced quality issues, and less downtime. 4 Improve product quality: Real-time quality control allows you to get data points at every point of the production which will help to check how changing conditions affect the quality of the products. For instance how the changing heat levels affect the quality of the product or how different employees influence production. Over time, this information can help to reduce or even eliminate, customer returns that may occur when the products don't meet the necessary specifications. 5 Faster response to customer needs: With the ever-changing customer needs which are faster than many industries can keep up with. The desire for new designs every few months, new features, and new technology. Industry 4.0 is built for this agility so that you can respond to market dynamics faster than the competitors. So without a significant cost increase. The advanced manufacturing processes and rapid prototyping allows the customer to order a unique product. 6 Safety in production: Improve safety by increasing automation. Real-time monitoring and Augmented Reality devices help increase safety in production plants and reduce physical demand for workers. In real-time analytics, you'll know immediately if one among your machines isn’t functioning properly. Therefore, continuous monitoring detects problems before failures occur, preventing stops in production and cautioning against dangerous situations. If problems are corrected quickly, both the safety and production improve. The overall benefit of Industry 4.0 is that you’re getting the information you need to make the right decisions for your business with solid use of Collective Intelligence, integration of Artificial Intelligence, Machine learning, and extensive data management. Solulever, a Dutch Technology Startup, is based on the principles of Industry 4.0 and delivers top industrial connectivity platforms to help manufacturers in taking up the digital transformation of their plant. Solulever's Brabo Edge Platform® is a platform that allows seamless connectivity to different tools and equipment on the shop floor. It performs data mashups that are therefore available to the event teams on a real-time basis. Ultimately Industry 4.0 technology helps to optimize all aspects of manufacturing processes, supply chain and makes manufacturing systems and services more agile, flexible, and with real-time data and insights we can make smarter, faster decisions about our business, which can ultimately boost the efficiency and profitability of the entire operation.

Smart Customer Service Platform is an AI-powered system that receives multilingual customer requests, classifies them intelligently, and generates respectful auto-replies. It supports Arabic, English, and Urdu, enables agent review, escalation, and integrates with email and WhatsApp for seamless communication.

This is a Customer Support Ticket Management System - essentially a smart helpdesk or customer service platform.

Smart Customer Services: A feature-rich e-commerce platform built with React, PHP, and Google Maps integration for a seamless shopping experience.

CustomerCare is a powerful customer service SaaS platform designed to help businesses deliver faster, smarter, and more personalized support. Streamline your support workflows and boost customer satisfaction with ease.

DharashivOnline is a modern IT services and digital platform dedicated to helping businesses grow through technology. We deliver innovative digital solutions, business directory services, and smart online platforms that connect businesses with customers.

R-Link AI Customer Service Platform - AI-powered support dashboard with dual AI architecture (GPT-4 + Claude), real-time translation, and smart escalation

✨ R K Digital Studio — Smart Digital Service Platform R K Digital Studio is a modern web-based platform designed for digital service centers and local studios. It helps customers easily submit their

Smart City Services is a trust-based digital platform that connects verified skilled workers with customers through transparent booking, verification, and inclusive access mechanisms.

Deena Real Estate is a trusted property solutions platform offering verified residential and commercial properties with smart search, transparent pricing, and customer-focused services.

AI Customer Service Platform - Intent classification, knowledge base RAG, sentiment-aware responses, smart escalation routing, ticket analytics. LangChain | LangGraph | OpenAI | ChromaDB | FastAPI | Streamlit | Docker