AI-Powered JIRA Automation Smart ticket classification, predictive SLA breach alerts, and intelligent agent routing all powered by machine learning. Boost your support efficiency with ready-to-use automation tools and dashboards.

Multi-agent AI system for analyzing and routing customer support tickets based on severity and priority using LLMs and Pydantic.

Open-source AI-powered customer support ticket routing system for classification, sentiment analysis, priority scoring, and agent assignment.

SmartDesk AI is an enterprise IT HelpDesk built in Microsoft Copilot Studio for Microsoft 365 Copilot Chat. A generative orchestrator routes requests to five specialist agents for troubleshooting, ticket management, software/access provisioning, policy guidance, and security coaching, with seamless context handoff.

A comprehensive AI automation system using multiple coordinated agents to handle customer tickets and workflow routing. Leverages agent orchestration frameworks for autonomous collaboration.

Benchmarking whether Small Language Models can replace Large Language Models in agentic AI tasks using a co-designed router and memory system. Includes a support ticket agent, routing logic, structured outputs, and full evaluation of cost, quality, and latency tradeoffs across multiple configurations.

A production-style agentic AI customer support system using LLMs, LangGraph, RAG, and tool-based agents with user authentication, intent routing, stateful multi-turn conversations, escalation handling, and evaluation metrics (HITL & Confidence Scoring). System handles orders, returns, tracking and raising support ticket functionalities.

AI-based ticket classifier and responder using LangChain and FAISS. Open to collaboration.

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An AI agent for automated ServiceNow ticket routing.

Problem Statement IT service companies receive thousands of support tickets every day. Many tickets are misrouted, categorized incorrectly, or take too long to resolve because of manual triaging. This leads to delays, poor customer satisfaction, and wasted effort.Automated Ticket Classification – Use AI models to categorize tickets into Infrastruct

Problem Statement IT service companies receive thousands of support tickets every day. Many tickets are misrouted, categorized incorrectly, or take too long to resolve because of manual triaging. This leads to delays, poor customer satisfaction, and wasted effort Automated Ticket Classification – Use AI models to categorize tickets into Infrastruct

AI-based customer support triage agent for classifying and routing incoming tickets.

Intelligent automated ticket tagging and routing service using Agentic AI and layered architecture.

AI ticket routing system using a Router Agent pattern — classifies support tickets via RAG (pgvector) and routes to specialized T1/T2 agents or human review (HITL)

AI-powered SaaS support ticket routing engine: categorizes (Billing/Technical/Legal), urgency scoring with transformers, semantic deduplication for ticket storms, circuit breakers & skill-based agent routing.

FastAPI-based agentic AI service with RAG over documents, ticketing tools, token-aware routing, and controlled concurrency.

RL environment for AI agents to learn customer support ticket triage with urgency classification, department routing, and escalation.

AI Support Chat Analyzer is a Generative AI-powered tool that helps analyze customer support chats. It uses multiple AI agents to summarize conversations, extract actions, suggest resolutions, route tickets, and estimate resolution time. Built with Streamlit and Python, this project showcases how GenAI can enhance customer support operations

OpenEnv environment for training AI agents on customer support ticket triage — routing, urgency classification, response generation, and multi-turn resolution.

An intelligent support ticket triage agent that automatically categorizes and routes support tickets using AI-powered analysis. Built with Python, this agent helps streamline support operations by intelligently triaging incoming tickets.

An AI-powered agent for automating support ticket triage. Built with FastAPI, LangChain, and Open AI to classify urgency, route tickets, and provide transparent reasoning traces.

AI customer support agent that resolves FAQs and support queries from a knowledge base — with automatic ticket routing and escalation. Topics: customer-support rag agents python chatbot

TriageIQ is an OpenEnv environment for customer support ticket triage. An AI agent routes tickets, responds, escalates high-risk customers, and closes within SLA. Features 3 difficulty levels, 5-metric deterministic grader, and 100% routing accuracy.

ElasticTriage AI is a multi-step AI agent built with Elasticsearch Agent Builder that automates support ticket triage. It uses search, ES|QL, and workflows to classify, tag, and route tickets while tracking AI processing states for transparency and scale.

Banking Customer Support AI Agent A multi-agent system designed to simulate a banking customer support workflow: (1) classifies customer messages; (2) routes them to the appropriate agent; (3) generates support tickets and retrieves ticket status.

Full-stack AI application built with Flask, SQLite, and Scikit-learn that automates support ticket classification, prioritization, and agent assignment using a queue-based routing system.

Flowledge uses Agentic AI to route support tickets to the right experts and enables users and experts to resolve issues together.

🤖 SmartServe AI — Intelligent Customer Support & Ticketing System SmartServe AI is a modern, full-stack AI-powered customer support platform that combines real-time chat, automated ticket creation, smart agent routing, and AI-driven sentiment analysis to help businesses manage customer interactions efficiently and at scale.